Lead Iterative Mindset Trainer

Title: Lead Iterative Mindset Trainer

Location: Remote, U.S.  based

Job Type:  Full Time

The Company

Fresh Tri is a neuroscience-based technology company that uses a simple, positive approach to health behavior change based on the science of habit formation.

Dedicated to helping people feel better, Fresh Tri offers technology that leverages mindset, practice, and iteration—inviting people to test-drive healthy, evidence-based habits, removing the guesswork and feelings of failure that often accompany lifestyle change. Fresh Tri empowers users to be unstoppable by iterating their way to better health. There is no “fail” — only practice and iteration.

How We Work

Empowering others to be unstoppable begins with fostering a sense of belonging both within and outside of our organization. Our leaders’ values of inclusivity create a workplace culture that encourages, supports, and celebrates diversity of all kinds, connecting us closer to the communities we serve. 

Our work culture is designed to encourage and support personal growth and development. Team members are challenged to contribute to a variety of initiatives with many opportunities to learn new skills, take on new projects, and embrace new roles. We measure our individual successes by how much we help others on the team, and we measure our impact by how we improve the lives of those we serve.

Fresh Tri is a 100% remote team with headquarters on a 170-acre retreat in the Santa Cruz mountains in California. The company offers unlimited PTO, a highly flexible work schedule and an opportunity to work across many disciplines.

The Work To Be Done

Overview:

Training at Fresh Tri is meant to support our individual Fresh Tri(be) members to achieve long lasting behavior change.  This is accomplished by providing support to Tri(be) members in alignment with the Fresh Tri training goals which can be described as:

• Support the adoption of new mindsets and habit sets designed to help our Tri(be) members achieve their goals. 
• Keep individuals in practice long enough to develop long-lasting habits.
• Avoid demotivating individuals by intentionally supporting novel approaches that help neutralize failure. 

Fresh Tri Training is designed to deliver an innovative behavior change methodology.  This is NOT classic health coaching but rather a very specific approach that drives the practice and building of specific  habits. Classic approaches such as SMART goals, tracking etc, are not used in this process, except perhaps as an iterative practice, themselves, in certain cases.

Our group model brings people together into a shared experience that is moderated by the Lead Iterative Mindset Trainer.  The role of the Trainer is to keep the group in practice so they can neutralize failure, and develop long lasting habits and routines that drive desired outcomes and sustain a healthy lifestyle, long-term.

Importantly, the role of the IM Trainer is to de-shame, de-blame, de-fail our users.  Our interventions are built to help individuals develop a mindset, where they can not fail, only find different ways to succeed. 

If you are interested in applying for this role we highly recommend that you check out our website and take the Iterative Mindset Quiz to get familiar with our product and methodology.

Responsibilities:

1. Facilitate Group Practice:
   • Lead and moderate groups, according to a) finding and honing engagement drivers, b) unblock and neutralize failure to keep members engaged and in practice, c) foster peer-peer healthy interactions and support and protect from negative behaviors, and promote/reinforce Iterative Mindset within the interactions.
   • Implement group-level hypothesis testing and iteration for continuous improvement of high levels of activity and practice.
   • Foster a collaborative and supportive environment where members can share experiences and strategies.
2. Support Individual Progress and lead growth of affinity group function:
   • Monitor and analyze individual and group activity metrics on the Fresh Tri platform.
   • Identify members who are struggling and provide targeted support (with and without algorithm automation) to help them stay in practice and develop an Iterative Mindset.
   • Offer personalized interventions designed to encourage persistence and overcome setbacks using failure management and/or iteration support.
   • Design and develop scalable strategies that allow for expansion with addition of new groups and, where needed, additional coaches.
3. Develop and Implement Strategies:
   • Design and refine interventions and prompts based on observed behavior patterns and activity metrics.
   • Create and maintain processes and standard operating procedures (SOPs) for effective coaching and support.
   • Use systems thinking to analyze and optimize the interplay between different components of the coaching process, ensuring a cohesive and effective approach.
   • Translate and implement evidence-based insights and content as well as harvest, store, and create content from the UGC wisdom generated in the feeds and chats.
   • Support the development of efficient workflows designed to maximize scaling and peak efficiency
4. Measurement Design and Analysis:
   • Develop and implement measurement frameworks to assess individual and group progress, engagement, and behavior change.
   • Create and refine metrics to evaluate the effectiveness of coaching interventions and group activities.
   • Analyze data from various sources (e.g., social feed activity, check-ins, iterations, peer-reviewed research, and web-derived behavior patterns) to identify trends and areas for improvement.
   • Use insights from data analysis to inform the development of new strategies and refine existing practices.
5. Leverage AI and Automation:
   • Integrate AI and algorithmic tools to enhance coaching effectiveness and streamline group coaching processes.
   • Develop and implement automated systems for tracking member progress, generating personalized prompts, and delivering timely interventions.
   • Utilize AI to analyze large datasets and provide actionable insights that drive improved member engagement and behavior change.
6. Customer Service and Support:
   • Provide exceptional customer service to Tri(be) members, addressing their needs and concerns promptly while following our legal and customer requirements.
   • Assist members in identifying and overcoming personal challenges related to behavior change.
7. Continuous Learning and Development:
   • Stay current with trends and best practices in coaching, behavior change, and measurement, including sourcing newly published research, materials, thought leadership, policy, etc..
   • Contribute to the development of new coaching strategies and interventions to enhance member success.

Key Qualifications:

• Experience and Expertise:
  • Proven experience in leading group coaching or group-level interventions, such as addiction treatment, counseling sessions, or similar.
  • Passionate about supporting people through the change process and persistent in working with a diverse group of individuals.
  • Extensive experience in measurement design, including the development of metrics and evaluation frameworks for assessing behavior change and engagement.
  • Strong background in systems thinking, with the ability to analyze and optimize interconnected processes and practices.
  • Demonstrated experience in developing and implementing processes and SOPs to ensure effective and consistent coaching practices.
  • Experience with AI and automation technologies, including the ability to integrate these tools into coaching processes to enhance productivity and effectiveness.
• Skills and Competencies:
  • Ability to analyze data and develop actionable insights to drive performance and engagement.
  • Proficiency in utilizing AI tools and automation to improve coaching and group management.
  • Excellent customer service skills with a focus on supporting and motivating individuals.
  • Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Professional Attributes:
  • Passion for helping individuals achieve meaningful behavior change and a desire to contribute to making the world a better place.
  • Strong commitment to continuous learning and professional development.

Minimum Requirements:

• Spanish fluency preferred. 
• BA/BS in a clinical, behavioral or social science field (i.e. counseling, public health, psychology, biology, health sciences), a Graduate degree in Special Education, Counseling, Mental Health or Health related field is preferred.
• 2 -5+ years in the health field with direct experience working with groups in an in-person or remote setting.
• Demonstrated experience in leadership roles and in developing systems and/or operating procedures
• National Board Certified Health and Wellness Coach (NBC-HWC) preferred but not required, the successful candidate will be required to attain certification as part of their role.
• Proficiency in strategic planning, resource allocations and managing a budget

Fresh Tri is an equal opportunity employer that condemns discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Accommodations are available upon request.

Our compensation reflects the cost of labor across several US geographic markets, and is based on a number of factors including but not limited to market location, job-related knowledge, skills, and experience. The base pay for this position ranges from $85,000/year, up to $125,000/year, plus benefits, bonus, and equity.